Table of Contents
Have Questions About Data Privacy?
View FAQ1 Introduction — Why This Policy Matters
When you register with betwinner affiliates, play a game, or use our mobile app, certain information naturally comes our way. This Privacy Policy openly explains what data is collected, where it is stored, who it may be shared with, and how it is kept secure.
Betwinner affiliates believes your personal data belongs to you. We take our responsibility to protect it seriously — not merely as a legal obligation, but as a commitment to being honest with our members.
Applicability: This Privacy Policy applies to the betwinner affiliates website, mobile application, and all associated services. By using the platform, you are considered to have accepted this policy.
This policy is provided in Bengali for the convenience of members in Bangladesh. However, the original English version will prevail in the event of any legal dispute.
2 What Data Do We Collect?
Betwinner affiliates only collects information that is strictly necessary to provide its services. No unnecessary data is requested.
Directly Provided Information
- Identity Information: Full name, date of birth, and national ID number (for KYC verification).
- Contact Information: Email address, mobile number, postal address.
- Payment Information: Mobile Pay/Nagad number (full card numbers are never stored).
- Verification Documents: Photo of national ID or passport (for KYC purposes only).
Automatically Collected Information
- Device Information: Device type, operating system, and browser.
- Log Data: IP address, login timestamps, and page visit history.
- Gaming Activity: Betting history, game preferences, and transaction logs.
- Location: At the country and city level (not precise GPS location).
No Sensitive Data: betwinner affiliates does not collect any information relating to race, religion, political views, or health.
3 How Is Your Collected Data Used?
Betwinner affiliates uses your information only for the purposes listed below — never for anything else.
- Service Delivery: To manage accounts, process payments, and deliver gaming services.
- Identity Verification: To perform KYC verification for fraud prevention and anti-money laundering compliance.
- Customer Support: To handle issues, resolve complaints, and provide support.
- Personalized Experience: To recommend games and promotions tailored to your preferences.
- Security Assurance: To detect unusual activity and protect your account.
- Legal Obligations: To meet regulatory compliance requirements.
- Analytics & Development: To generate anonymized statistics for improving service quality.
Consent for marketing communications is obtained separately. You can opt out of marketing emails or SMS at any time.
4 Who May Your Data Be Shared With?
Betwinner affiliates never sells your data. However, limited data may be shared in specific circumstances necessary for service delivery.
- Payment Providers: Necessary information is shared with Mobile Pay, Nagad, or Rocket to complete transactions.
- Game Providers: Only the minimum data necessary to operate gaming services is shared.
- KYC Partner: Specialized identity verification providers are given access to verify documents.
- Legal Authority: In response to a court order or a lawful request from a regulatory authority.
- Cybersecurity Partners: On a limited basis with fraud detection systems.
No Data Shared with Advertisers: betwinner affiliates never sells or shares your identity with advertising agencies or data brokers.
All third parties with whom data is shared are contractually required to comply with betwinner affiliates' privacy standards.
5 How Is Your Data Kept Secure?
Betwinner affiliates uses industry-leading technology to protect your data — backed by a trained team providing round-the-clock oversight.
Technical Security
- 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
- Database Encryption: Stored data is also kept in an encrypted state.
- Firewall & DDoS Protection: To prevent unauthorized access and protect against attacks.
- Two-Factor Authentication (2FA): Members can enable 2FA on their account.
- Regular Security Audits: Audited annually by independent third-party experts.
Organizational Security
- Only authorized personnel have access to specific data.
- All staff are required to sign a confidentiality agreement.
- All data access logs are retained.
No security system is 100% foolproof. That's why keeping your password confidential and avoiding unknown links is critically important.
6 Cookies & Tracking Technologies
The betwinner affiliates website and app use cookies and similar technologies. Cookies are small files stored in your browser or device that help us improve our services.
You can disable optional cookies through your browser settings. However, turning off essential cookies may cause certain features to stop working.
7 Your Data Rights
Betwinner affiliates gives every member full control over their personal data. The following rights are active for you.
Right of Access
You can request to view any personal data we hold about you.
Right to Rectification
You may request corrections to any information that is inaccurate or incomplete.
Right to Erasure
You may request deletion of your data, except where retention is required by law.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Object
You may object to the use of your data for marketing or profiling purposes.
To exercise any of these rights, email us at support@betwinneraffiliates.ws. betwinner affiliates typically responds within 30 days.
8 How long is your data retained?
Betwinner affiliates does not retain any data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory requirements.
- Account Information: For the duration of the active account and 5 years after closure.
- Transaction Records: 5–7 years, in accordance with AML regulations.
- KYC Documents: 5 years after verification.
- Customer Support Logs: 2 years after the issue is resolved.
- Marketing Data: Removed from marketing lists immediately upon opt-out.
After the retention period, data is securely deleted or anonymized so that identification is no longer possible.
9 Protection of Minors' Data
Betwinner affiliates services are intended for users aged 18 and above. We do not knowingly collect any data from minors.
If we become aware that a minor has registered by mistake, the account will be immediately suspended and all collected data will be deleted.
If a parent or guardian discovers that their child has been using betwinner affiliates, please contact us immediately at support@betwinneraffiliates.ws.
10 How the Privacy Policy Is Updated
Betwinner affiliates updates this Privacy Policy as technology and regulations evolve. Advance notice will be given for any significant changes.
- You will be notified by email or in-app notification at least 30 days before any changes take effect.
- The "Last Updated" date at the top of this page will always reflect the most recent revision.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
To view a previous version of our Privacy Policy, please reach out to the support team.
11 Contact & Data Protection Officer
For any questions, complaints, or requests regarding this Privacy Policy, please contact the betwinner affiliates Data Protection Team.
- Email: privacy@betwinneraffiliates.ws
- General Support: support@betwinneraffiliates.ws
- Live Chat: Available 24/7 on the website and app
- Response Time: Typically within 7 business days.
For general inquiries, visit our FAQ Page and to learn more about responsible gaming Responsible Gaming Page View.
Visit the relevant pages for more details.
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